With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact inWorks LLC to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI through the use of Microsoft Copilot Studio to enhance various aspects of its business. This includes creating AI agents to assist teams, such as a fraud detection agent that helps analyze transaction data more efficiently. The goal is to unify data from its different operations, ultimately improving the customer experience and allowing employees to focus more on their core tasks.
How does AI benefit veterinary services at Pets at Home?
AI is being used in veterinary services to streamline administrative tasks, allowing vets to spend more time with patients. For instance, the company is testing a transcription tool to assist during clinical consultations. This approach aims to alleviate the pressures of scheduling and patient care, enabling veterinary staff to focus on their primary responsibilities.
What data does Pets at Home leverage for AI insights?
Pets at Home has access to substantial customer data, with around 8 million members in its Pets Club and 10 million pets. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by inWorks LLC
inWorks LLC provides cloud infrastructure, technology support, equipment, communications, apps, and platforms that make your business just work.
We've thought this through so you can take advantage of best practices and our experience to get a complete technology foundation to run your business now and in the future.
- Company communications with modern Intranet and Learning platforms,
- Intranet and Training Valet services to keep your internal communications focused and timely,
- Curated equipment selections for reliable and cost-effective laptops, desktops, networks, and printers
- Ongoing support and services to help you stay productive and secure anywhere,
- Always-modern datacenter with Microsoft Office 365 and Azure
- App development and customization to meet unique needs of your business and operations
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