With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact inWorks LLC to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI to enhance the customer experience by unifying data across its various operations, including retail, veterinary practices, and grooming services. The company has created a platform in Azure that connects these areas, allowing for better insights and recommendations. By using AI, Pets at Home aims to save time for its veterinary staff on administrative tasks, enabling them to focus more on patient care.
How does Pets at Home utilize Copilot Studio?
Pets at Home uses Microsoft Copilot Studio to develop AI agents that assist in various business areas, including fraud detection. The company has created an agent that helps the retail fraud detection team analyze transaction data more efficiently, identifying patterns and anomalies. This allows the team to respond more effectively to potential fraud cases, ultimately improving operational efficiency.
What data does Pets at Home leverage for AI?
Pets at Home has access to data from approximately 8 million customers and 10 million pets through its Pets Club loyalty program. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by inWorks LLC
inWorks LLC provides cloud infrastructure, technology support, equipment, communications, apps, and platforms that make your business just work.
We've thought this through so you can take advantage of best practices and our experience to get a complete technology foundation to run your business now and in the future.
- Company communications with modern Intranet and Learning platforms,
- Intranet and Training Valet services to keep your internal communications focused and timely,
- Curated equipment selections for reliable and cost-effective laptops, desktops, networks, and printers
- Ongoing support and services to help you stay productive and secure anywhere,
- Always-modern datacenter with Microsoft Office 365 and Azure
- App development and customization to meet unique needs of your business and operations
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